Refund and Returns Policy

At Wellbeing, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are here to assist you with returns and refunds.

Returns Policy:

• Eligibility for Return: You can return products within 7 days from the date of delivery. To be eligible for a return:
  • The product must be unused, undamaged, and in its original packaging.
  • All tags, labels, and accessories must be intact.

Certain products, such as personal care items or customized products, may not be eligible for return.

• How to Initiate a Return:
  1. 1. Contact our customer support team via email or phone within 7 days of receiving your order.
     2. Provide your order number and reason for the return.
     3. Our team will guide you through the return process and arrange a pickup through our shipping partner, Shiprocket.
• Return Shipping:
• • The cost of return shipping will be borne by Wellbeing if the product is defective or incorrect.
  • If the return is due to a change of mind or any reason other than defect or damage, the shipping cost may be deducted from the refund.

Refund Policy:

• Refund Process:
  • Once we receive the returned product, it will undergo a quality inspection.
  • Upon approval, the refund will be processed within 7 business days.

The refund will be credited to the original payment method used during the purchase.

 

• Non-Refundable Items:
• • • Products that are used, damaged, or not in their original condition.
    • Any item returned after the 7-day return window.
    • Certain personal care or customized products may not be eligible for a refund.
• Refund Timelines:
  • Credit/Debit Cards: 5-7 business days.
  • Bank Transfers: 7-10 business days.
  • Wallets/UPI: 3-5 business days.

Exchange Policy:

• If you wish to exchange a product, the same process applies as returns. You can request an exchange within 7 days of receiving your order, and our team will assist you in selecting an alternate item based on availability.

Cancellations:

• Orders can be canceled within 24 hours of placing the order. After this period, cancellations may not be possible as the order might already be in process.
• To cancel your order, please contact customer support with your order number.

For any assistance regarding returns, refunds, or exchanges, feel free to contact us at [support email] or call [customer service number]. We’re here to help!

Thank you for shopping with Wellbeing!